Process improvement

  1. Acquire or generate a diagram of the process.
  2. Get a Sharpie (any color will do).
  3. Locate the first square, diamond, or circle in the diagram that contains the words "board" or council", or the phrase "working group".
  4. Using the Sharpie, scribble over that shape until the words inside are no longer legible.
  5. Repeat as needed until the process works.
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